Terms and Conditions
The following terms and conditions represent
the basis upon which driving lessons and courses are offered to you by your instructor. Please note the
contract for service is between yourself and the
1. General Conduct
Your instructor will be
courteous, polite, tidy and punctual. He or she will also behave in a
professional and ethical manner at all times. Your
instructor’s car will be well maintained, clean and tidy. All cars used by instructors are fitted with dual-controls as part of their
standard equipment. The cars are of course fully insured for driving tuition.
Instructors will not smoke in the car while giving tuition, nor
will they use your lesson time for any other form of business, personal or
As a minimum your instructor will be licensed
by the Driving Standards Agency (DSA) to give driving tuition.
3. Driving Licence and
The learner must hold a current, valid driving
licence (provisional or full), which must be produced on or in advance of their
first lesson. The learner must also check that they can read a number plate at a
distance of 20.5 metres (i.e. 67 feet - about 5 car lengths) with glasses if
Please note payments must be made in advance of
the training. To book a course, a 50% deposit or the full course fee (if the
course start date is within 4 weeks of the booking date) is required.
Please note the deposit or any subsequent training fees
paid are not refundable in the event that you decide to cancel the training once
the booking has been accepted by your instructor. At this point a binding
agreement is made between yourself and the
instructor. This does not in any way affect your statutory rights to be provided
with the goods and services you have bought. Please also
note that a full refund will be given if the your instructor is unable to meet any special
requirements noted and as shown under “Special Requirements” on your booking
Provided 24 hours notice is provided of
cancellation or the instructor can
easily obtain additional work for any lessons postponed no penalty will be
incurred. If this is not possible the full training fee for the period in
question may, at the total discretion of the instructor, be
lost or charged. Your instructor reserves the right to
postpone lessons if he or she feels that the weather or road conditions are
unsuitable or dangerous. The instructor cannot be held
responsible for any costs incurred as a result of him or her having to postpone
any lessons, for whatever reason.
6. The Driving Test
Driving tests can be booked by you or your
instructor . Driving test bookings always take priority over other
lessons. Therefore, your lesson may be postponed to allow for someone else’s
driving test and vice-versa. Changes to lesson bookings as a result of this will
be notified immediately. Test appointments must be notified to your
instructor as soon as they are known, otherwise he or she cannot guarantee to
provide a vehicle for the test.
b) Use of the vehicle
In the interests of customer and public safety your
instructor reserves the right to withhold the use of a car for the test if, in
their opinion, your driving is actually or potentially dangerous.
c) Test cancellation
Three clear working days notice of cancellation or postponement is required
by the DSA. Failure to provide the required notice will result in the loss of
your test fee. Your instructor cannot be held responsible for
any postponement or cancellation of tests by the DSA. However, he or she will do
all that is possible to arrange another test as quickly as possible and to help
you to reclaim expenses from the DSA.
In their own interests learners are advised to
be punctual for their lesson appointments. The instructor would
normally wait for a maximum of 15 minutes before the lesson would be abandoned
and the lesson fee forfeited or become due for payment. A reciprocal waiting
time may become necessary if the instructor is delayed due to
unforeseen circumstances. Any lesson time lost as a result of this would be made
up by the instructor either at the end of the normal lesson time if possible or
at a later date. Any such shortfall should be recorded.
8. Learner Comfort and Safety
In the interests of comfort and safety learners
are advised to wear suitable footwear and clothing which does not restrict
movement. Learners must also take note of any medication they are taking that
may affect their ability to drive safely and advise their instructor accordingly
before taking any lesson booked.
In the event of a complaint all efforts must be
made to resolve the problem directly with the instructor.
10. YOUR STATUTORY RIGHTS
Nothing in these terms and conditions will
reduce your statutory rights relating to faulty or misdescribed goods or
services provided. Your instructors have a statutory obligation to provide
you with goods and services fit for the purpose for which they were bought and
as described. If you have any doubts about your statutory rights
please contact your local Trading Standards Department or Citizen's Advice